Returns
- All returns must be initiated within 7 days of the purchase date.
- Items must be unused, in their original packaging, and accompanied by the original receipt.
- Returns are accepted for defective or damaged products; please contact our customer service for assistance.
- Apparel and customized items are not eligible for return unless there is a manufacturing defect.
Refunds
- Refunds will be processed within 7-10 business days after the returned items are received and inspected.
- The original payment method will be credited for the refund.
- Shipping fees are non-refundable unless the return is due to a mistake on our part.
- Refunds for customized items are only issued if there is a manufacturing defect.
- We cannot offer refunds for items that was purchased on sale. Only regular-priced items are eligible for refunds.
For more details or before initiating a return, please contact our customer service team at
804-921-6417 or drop an e-mail to
CRICKHUBLLC@GMAIL.COM